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Apology Letter For Out Of Stock Item
How to write a letter to apologize for an out of stock item?
- Thank the sender for their interest in your products.
- Acknowledge their request or order.
- Express your regret that the item is not available.
- Give an estimation of when you would expect to have the item.
- Ask the buyer whether they want to be notified when you have the item in stock.
- Offer other alternatives or solutions. Perhaps a different model or brand. Offer refund if payment already received.
Sample letter
Dear [Buyer Name],
Thank you very much for your interest in our products.
We received your recent order for [product name]. I regret to inform you that this item is currently out of stock. We expect to receive a shipment by the end of the month and we would be more than happy to reserve a quantity for you.
If that seems like a long time to wait, then I suggest that you try the [alternative item].
Please tell me what course of actions suits you best.
Best Regards
Thank you very much for your interest in our products.
We received your recent order for [product name]. I regret to inform you that this item is currently out of stock. We expect to receive a shipment by the end of the month and we would be more than happy to reserve a quantity for you.
If that seems like a long time to wait, then I suggest that you try the [alternative item].
Please tell me what course of actions suits you best.
Best Regards
