Apology Letter For Out Of Stock Item

How to write a letter to apologize for an out of stock item?

  • Thank the sender for their interest in your products.

  • Acknowledge their request or order.

  • Express your regret that the item is not available.

  • Give an estimation of when you would expect to have the item.

  • Ask the buyer whether they want to be notified when you have the item in stock.

  • Offer other alternatives or solutions. Perhaps a different model or brand. Offer refund if payment already received.

Sample letter

Dear [Buyer Name],

Thank you very much for your interest in our products.

We received your recent order for [product name]. I regret to inform you that this item is currently out of stock. We expect to receive a shipment by the end of the month and we would be more than happy to reserve a quantity for you.

If that seems like a long time to wait, then I suggest that you try the [alternative item].

Please tell me what course of actions suits you best.

Best Regards




Apology Letter For Out Of Stock Item