Airline Complaint Letter

Airline Complaint letter

Dear [Customer Service Manager Name]:

I am writing this letter to complain about the bad experience I received while travelling via one of your flights from [New York] to [Los Angeles]. First of all, there was an unannounced delay for about two hours. Needless to say, this caused a great deal of undesired effects to my plans and to everyone else's. While I do understand that emergencies do happen, the fact that this pattern has been repeating a lot recently is just not acceptable.

Secondly, the meals were not fresh and were not tasty at all. A lot of the passengers expressed their disgust from them, which by the way went unnoticed by the flight attendants. Speaking of the flight attendants, they were not as friendly as one would expect and they were extremely slow in fulfilling our requests. It took no less than 30 minutes for me to get a cup of water despite the fact that the attendant passed by my seat at least 10 times.

I urge you to launch a fully comprehensive review of the quality of services offered in your flights taking into considerations the points mentioned above. I am confident that you are not thrilled with receiving complaint letters from your passengers so do something about it. Until then, I regret to inform that I will look for other airline carriers in my next flights when available.

Looking forward to your reply and course of actions.


Airline Complaint Letter