Complaint Letter

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Subcategories in Complaint Letter



Letter of Complaint - Services

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.
[In this paragraph, explain in detail what problems you faced. Include facts, numbers and dates to support your case. Write as much as required to explain the problem.]
I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.

Letter of Complaint - Products

On [put a date here, for example January 13, 2013], I purchased the following item from your [store or company]: [item name and description]. [Write down two or three sentences describing the problems with the item].
I would like to express my disappointment from the condition of the product. This is not what I expected at all. I hope you agree with me that this is not acceptable under any circumstances.
I request from you to provide an immediate replacement or arrange for a full refund. I trust that you will take the necessary precautions to prevent such incidents in the future.



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Complaint Letter

I am writing to inform you about a problem in one of your products that I [purchased / rented / repaired] at [store name / branch name] on [date].
[Product name] did not perform as expected [or had some major defect]. [Describe the exact problem with as many details as possible].
I have always found your products to be good and it surprises me that such unfortunate incident has happened.
I kindly ask you to resolve this problem at the earliest by [specify your preferred course of resolution / action: refund, exchange, etc…]. I really do hope you handle my case in a top-urgent fashion and provide an adequate solution fast.
Attached to this [letter / email] are copies of the related [documents / invoices / receipts].
Thank you.

Complaint Letter

Your company recently [delivered / installed] a [product/service name] on our premises. I am most annoyed with the quality of service and would like to file a complaint, which [I / we] hope you will deal with in a serious and top-urgent fashion.
[Describe the problem with all the necessary details]
[I / We] trust this is not the way you wish to conduct business nor the kind of [letter / email] you wish to receive from your customers. [I / We] kindly ask you to look into this matter and provide an adequate solution fast.
I am looking forward to hearing back from you.

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Complaint Letter

I [purchased / rented / repaired] a [product type and name] on [date] in your [store / branch name]. I am dissatisfied with your product and wish to file an official complain regarding this matter.
[Describe in detail the problem with the product]
I ask for immediate actions to resolve this problem. [State your demands here: refund, exchange, etc…]. My expectations are high and I am seriously considering not to do business with [you, your shop]. Listed below are the details of the transaction for your own reference. I also enclosed with this [letter / email] copies of related records.
Awaiting your response and your resolution to my problem.
[Your name and your contact details]
Product Name: ______________
Serial Number: ______________
Purchase Date: ______________
Location ________________

Complaint Letter (Business to Business)

This letter is to notify you of our dissatisfaction with your [products / services]. We would have expected better experience from a company of your caliber, unfortunately that was not the case.
[Describe your complain in detail. Provide dates, names and other information that can help in sorting out the matter].
As a result of this inadequate service [describe the consequences: we lost business / we lost revenue / etc…]. The resulting inconvenience is intolerable.
We request that you make all necessary amendments to sort out this problem. [Propose here resolutions that you consider satisfactory: refund, exchange, reimbursement, etc…].
Listed below are the details of the transaction for your reference. Also enclosed with this [letter / email] are copies of records pertaining to it.
We hope that you plan to take necessary precautions to prevent such incidents in the future. We look forward to your reply and actions.
Regards
Transaction Details:
Product/Service Name:___________
Serial Number: ____________
Date:_______________

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Complaint Letter

I am writing to complaint about the inadequate and unsatisfactory service I received from [company name] on [date]. Not being the first time I do business with you, I am surprised of the terrible way of treating a "valued" returning customer.
[Describe here what happened exactly. Provide facts and numbers].
I wonder whether it was a mistake to redo business with you people. I hope someone, somewhere reads this and makes sure a proper resolution is provided and necessary precautions are taken